Shipping Policy

Introduction
At Nial Cutlery, we are dedicated to delivering your orders promptly, securely, and with care. This Shipping Policy outlines how we handle order processing, shipping timelines, delivery coverage, and related details.

Order Processing

  • All orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is confirmed, you will receive a confirmation email or message with shipping details.

Shipping Method
We currently offer Cash on Delivery (COD) as the only payment method. Your order will be shipped using reliable local and international courier services depending on your delivery address.

Delivery Time
Estimated delivery times vary based on destination:

  • Local deliveries: 3–7 business days
  • International deliveries: 7–21 business days

Note: Delivery timelines may vary due to customs, weather conditions, or courier delays.

Shipping Coverage
We offer worldwide shipping. However, some remote areas may experience extended delivery times or limited courier access.

Shipping Charges

  • Shipping charges, if any, will be clearly mentioned at the time of checkout.
  • Occasionally, we may offer free shipping promotions. These will be clearly stated on the website.

Tracking Information
Once your order is shipped, you will receive a tracking ID (if available) via email or SMS. You can use this to monitor the delivery status through the courier’s website.

Failed Deliveries
If a delivery attempt fails due to:

  • An incorrect address provided by the customer
  • Unavailability of the customer at the time of delivery
  • Refusal to accept the order

The order may be canceled, and re-delivery will be subject to additional shipping charges and approval.

Damaged or Lost Shipments
If your package arrives visibly damaged or is lost in transit:

Customs and Duties
For international orders, customers are responsible for any applicable customs fees, import duties, or local taxes as per their country’s regulations. Nial Cutlery is not responsible for delays caused by customs procedures.

Contact Us
For shipping inquiries, assistance with tracking, or any delivery-related concerns, reach out to us at:

Email: [email protected]